Operations Analyst

About Glober

Glober is a Brazilian startup revolutionizing international payments. We combine technology and trade expertise to offer transparency, security, and simplicity to companies that import into Brazil.

About the Role

As an Operations Analyst, you will play a key role in supporting client onboarding, verifying documentation, registering international transfers, assisting with domestic payments (PIX/TED), and serving clients across multiple channels. Your role will be critical to ensuring efficiency, organization, and customer focus throughout our operations.

Responsibilities

• Support client onboarding: receive and verify documentation, register data in partner platforms, and maintain organized records.
• Analyze basic client and transaction risk, forwarding complex cases for internal evaluation.
• Register international transfers with FX providers and monitor approval flows.
• Support domestic payments (PIX/TED), checking limits and escalating approvals when necessary.
• Assist clients via chat, email, and phone; categorize questions/complaints/feedback and transform insights into product improvements.
• Request and follow up on pending client and transaction documentation.
• Support the sales team by directing structured operations for negotiation.
• Contribute to setting up the office and administrative routines with service providers.
• Document processes, create checklists, and help continuously improve our operations.

Requirements

• Bachelor’s degree in progress or completed in Business Administration, Economics, Engineering, Law, or related fields.
• Some professional experience (internship, trainee, CLT, or contractor) and customer service exposure.
• Strong organization, attention to detail, and clear written and verbal communication.
• Proactivity to learn quickly, operate autonomously, and ask for help when needed.
• Comfort with spreadsheets (Google Sheets/Excel) and CRM/support tools.
• Willingness to grow with the company and participate in building processes from scratch.
• Basic English for reading and communication.

Differentials

• Interest in fintechs, payment solutions, and foreign trade.
• Basic knowledge of KYC/KYB/AML or document review.
• Fluency in English and Spanish for partner communication.

Benefits

• Hybrid model: in-office collaboration with flexible arrangements.
• Culture of collaboration and innovation: space to suggest, test, and continuously improve processes.
• Accelerated career growth: clear development plan, defined goals, and opportunities for increased responsibilities.
• Direct mentorship from partners: hands-on learning and close day-to-day guidance.
• Future equity potential: opportunity to become a shareholder.